Terms of Service Agreement


aHey-embroidery.com and owner Ludmila Sonkin respect the privacy of the visitors to www.ahey-embroidery.com. This Privacy Policy is intended to inform you of web site policies and practices regarding the embroidery designs collection, use and disclosure of Personal Information and Anonymous Information you submit to the Site.

By registering for site services you accept the terms of this Privacy Policy.

"Personal Information" is information about you that is personally identifiable to you, like your name, address, email address or phone number, as well as other non-public information that is associated with the foregoing.

By submitting Personal Information through the site, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Information according to this Privacy Policy. The information that aHey-embroidery.com collects from you will not be given to any third party except in the case of a subpoena or another legal process.

aHey-embroidery.com will not keep any information about you longer than necessary.

This Privacy Policy may be updated from time to time as web site services change and expand. If changes will be made to this Privacy Policy, they will post as updated policy on this page. Once any changes made to this Privacy Policy become effective, your continued use of the site is your implied agreement to the new terms of this Privacy Policy.


The site delivers the following services:

1. aHey-embroidery's machine embroidery designs for machine embroidery sewing in different machine embroidery formats for home and commercial use; each machine embroidery design provided as zipped archive file contains file for machine embroidery in one of following machine formats ART, DST, EXP, JEF, HUS, SEW, PCS, PES, SHV, VIP, XXX; designs image, thread change list, color conversion chart from Madeira Rayon to Robison-Anton Rayon and Sulky Rayon palettes included for each design in GIF format.

2. aHey-embroidery's machine cross stitch designs for machine embroidery sewing, in different machine embroidery formats for home and commercial use; each machine cross-stitch design provided in 3 sizes (counts). The design downloads as zipped archive file contains file for machine embroidery in one of following machine formats: ART, DST, EXP, JEF, HUS, SEW, PCS, PES, SHV, VIP, XXX; designs image, thread change list, color conversion chart from DMC to Madeira Rayon, Robison-Anton Rayon and Sulky Rayon palettes included for each design in PDF or GIF format.

3. aHey-embroidery's cross stitch pattern designs for stitching by hand for home and commercial use, stitching chart provided as zipped archive file contains: designs image, designs chart, thread change list, color conversion chart from DMC to Madeira Rayon, Robison-Anton Rayon and Sulky Rayon palettes included for each design in PDF or GIF format.

4. Delivering intangible items via downloading or on CD; all designs can be immediately downloaded at no additional charge, or shipped on CD.

5. Free of charge designs for visitors and registered members; aHey-embroidery's machine embroidery, machine cross stitch, and hand cross stitch patterns freebies for personal use only, available for free download and provided exactly as for sale items.


If you register to use aHey-embroidery, we collect and store Personal Information that specifically identifies you or your Account. The most information you would be required to submit is your first name, last name, email address, password, street address, city, state, zip/postal code, country, phone number. The email address with which you register should be your true email address and available for communication in order to deliver information about products you order or questions you submit. aHey-embroidery may, in the future, include other optional requests for information from you to help deliver new sites that appeal to your needs.

The information such as is your first name, last name, street address, city, state, zip/postal code, country will provided to Digital Swift Corporation that provides aHey-embroidery with CD shipping services. Please view their policy on http://www.swiftcd.com/

The Personal Information used for this site's own internal purposes may include contacting you via email to inform you about updates to our Services and providing you with information relating to e-commerce transactions that you conduct on the Site. aHey-embroidery does not rent or sell Users Personal Information to third parties. aHey-embroidery will provide you with email communications, such as newsletters or information, that you think may be of interest to you; you will be given the opportunity to opt in to receive newsletters. You may opt out of receiving these newsletters at any time by choosing to Unsubscribe.


aHey-embroidery automatically collects browser type and browser software version information to tailor the presentation of the Site and the Services to the Visitor's or User's platform and to maintain a record of the User's or Visitor's activity on the Site. The information on the browser and the operating system of the client made available by the client's browser is saved to trace the statistics regarding Web site visiting without personalization, without binding to an address, name or other passport information of the person who provided the information.

aHey-embroidery uses cookies to enable Users to specify unique preferences and to track Visitor and User trends and patterns. Users and Visitors always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of my Site may not function as effectively or may be considerably slower. aHey-embroidery uses JavaScript. Users and Visitors always have the option of disabling JavaScript via their browser preferences. If you disable JavaScript on your browser, please note that some parts of this Site may not function as effectively or may be considerably slower.


To use aHey-embroidery services available from the Site, you must register for an "Account". You should provide true, accurate and complete information as prompted by the registration form, and update such information as necessary to maintain its truth, accuracy and completeness. This Site gives options for changing and modifying information previously provided. Please remember, your email address is used as your login and for email communication. We recommend safeguarding the password you use to access this Site. We may rely on any use of the Site with your Member ID and password as authorized by you. Remember to log out and to close your browser window when you have finished your visit to the web site. This is to ensure that others cannot access your personal information and correspondence if your computer is accessible to others or if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.


If you have any questions, suggestions, reports of problems or complaints regarding any aHey-embroidery Services, your use of the Site, the conduct of or purchase, delivery, or payment, please contact us at: email

We always respond to visitors or users emails messages requiring response within 48 hours, if time allows we will respond immediately. You should provide your active email address. We will not send you email additionally if Spam blocker filters our response to your inquiry, and we take any other measures to ensure delivery of our responses to you.


aHey-embroidery will communicate with you by email. You agree to receive communications from aHey-embroidery electronically and you agree that these electronic communications satisfy any legal requirement. You will be considered to have received a communication when aHey-embroidery sends it to the email address you have provided on this Site. You must keep your email address updated on this Site. aHey-embroidery is not responsible for messages that are not received, filtered by Spam blockers, or not read by the addressee. aHey-embroidery is not obliged to answer one letter more than once.

aHey-embroidery constantly seeks to improve the quality of the services provided and the User experience on the Site. The site value your input and encourage you to help us expand and make improvements to the Site by providing any thoughts or comments you might have regarding services or the operation of the Site. You can submit any comments you have by clicking on the link "Contact Us" at the top of most of the pages on the Site. The "Contact Us" page asks for your email address and Name. If you provide this information, we will only use it to acknowledge or respond to your comments. Submitting comments via email will not cause you to receive any secondary or promotional material, unless specifically requested by you. In certain circumstances, we may ask for your permission to post your comments in marketing or promotional materials.


aHey-embroidery accepts order from visitors worldwide as far as you able to make a payment acceptable to the Site's payment services providers (such as Paypal, 2checkout, Netpay). The site accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express, Discover), e-check or your PayPal balance; Credit Cards (Visa, Mastercard, American Express, Discover, Diners) via 2checkout; Credit Cards (Visa, Mastercard, American Express, Diners), or e-check via NetPay.

You should be a registered user to place an order. You may place an order on-line. All order forms where you submit confidential information are secure, protected with 128bit SSL encryption. Your order will be considered as placed after you choose your payment method, leave the site for payment process, and are redirected to the aHey-embroidery Payment Confirmation Page by payment service providers (such as Paypal, 2checkout, Netpay). If you have ordered intangible items, you may download them immediately after the payment has been made and order was completed.

All online payment procedures are handled by 2checkout.com, PayPal.com, and NetPay.co.il. If you leave the site before or during the checkout process, and the order is not completed, your shopping cart will save items added by you until you complete the payment process or clear these items. You should receive an email receipt within a few minutes after placing an order on-line. If this doesn't happen - please email us at once.

If you have made a payment, but were not redirected to the aHey-embroidery Payment Confirmation Page, please email us the items you have ordered, identified by Items ID, machine format you use if necessary, and your purchased designs will emailed as attachments.

If the items should be delivered to your tangible address, you should provide a true, complete and accurate shipping address and email address for contacting. You can check the status of your order in Your Account if it is tangible item. If you have any difficulties or errors during the order or payment process, please contact us at once.


The importance of security for all personally identifiable information associated with aHey-embroidery users is of utmost concern. We use commercially reasonable methods to keep Personal Information securely in our files and systems. The Payment System is operated using a secure Internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data. Please note that with current technology, we cannot guarantee the security of your data as it travels over the Internet.

To pay for aHey-embroidery produces and services using the Payment Methods, you must be registered with a complete Account and be a person that holds a valid credit card and his own credit card issued by a bank acceptable to Sites payment services providers (such as Paypal, 2checkout, Netpay).

The Payment Service operates in US Dollars and therefore aHey-embroidery is not responsible for currency fluctuations that occur when sending payment with a credit or debit card or e-check denominated in a currency other than US Dollars.

aHey-embroidery does not collect your credit card information nor have access to it. The site uses professional credit card processing companies to process all transactions. During the checkout process, you leave this site and enter your Credit Card information on PayPals, or 2Checkouts, or NetPays secure server. You can read their privacy statement at http://www.paypal.com/, http://www.2checkout.com/, www.netpay.co.il/site_eng/main.asp

Credit card information is transmitted via SSL ("Secure Socket Layer") encryption for your protection. Although we're very careful about the merchants we work with, aHey-embroidery.com is not responsible for the actions of these credit card processing companies.


aHey-embroidery produces machine embroidery designs, machine cross-stitch designs, and cross-stitch patterns for hand stitching available for download at no charge immediately after the payment received. They also can be delivered on CD. If you choose to download the designs they are provided in a zipped archive file. The site will not provide you with the unzipping software, but it is almost always included on your platform system. You are responsible for installing it yourself. Designs provided on CD files are ready to use - you will not need to unzip them, rather you only need to put them to your embroidery machine according to your machine needs.

Embroidery designs and cross stitch patterns can be shipped on CD to any address you provide, and are usually shipped in 48 hours from US with Digital Swift Corporation by the preferred method selected by you during the shopping cart checkout.

The CD can be delivered worldwide via airmail or UPS. Choosing the right CD delivery method is up to you, and delivery methods are described on the site ‘Services' section. We can not guarantee the CD delivery time, however, if you will not receive the CD within 30 days, we will ship another CD to the same address without any additional charge, as long as we can verify that the shipping address originally provided was accurate. Regardless of these circumstances, the designs will be available for downloading even if you choose to receive them on CD.


We do not refund purchases. Please try out one of our free designs if you are unsure that your hardware will support the designs. Read item descriptions carefully and make sure that the designs you buy are in suitable size and format for your machine. We do provide free technical support by email if you encounter any problem.

We do guarantee the quality of the files and formats provided. If you purchase designs for conversion or resizing, then you do so at your own risk. We are not responsible for the quality of the converted or resized files or failure to convert or to resize them.

If you receive a defective CD (damaged during CD creation process or during delivery), we will replace the defective CD with a similar one once you return the defective CD.

It's not possible to cancel a software order because all items are available for immediate download.


aHey-embroidery reserves the right to change items, their descriptions and names without any prior notification of anyone. The exception is the goods that have been already ordered and paid for. In this case, the buyer shall get the goods as they were offered at the time of purchase.


As an automatic process, our Web server software records a log file of IP addresses that access the Site. We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. aHey-embroidery also collects IP address information but does not ordinarily link IP addresses to Users' Personal Information. However, the site can and will use IP addresses to identify a User when it, in its sole discretion, determines that it is necessary to protect sites service, customers or others.


The Site may contain links to other Web sites or resources. You acknowledge and agree that aHey-embroidery is not responsible for the availability or accuracy, for the content, advertising, or products of such Sites or resources. The inclusion of any link on the Site does not imply that we endorse the linked Site. You use the links at your own risk.

aHey-embroidery uses JavaScript. If you disable JavaScript on your browser, please note that some links of our Site may not function as effectively, or may be considerably slower, or even invisible.


aHey-embroidery are the copyright owners of all products it sells. Selling this design software is forbidden unless you've got written permission and/or you are aHey-embroidery's official distributors/ affiliate. Please obtain permission before redistributing aHey-embroidery's designs over the Internet or any other medium. This policy also applies to free designs.

However, you may use aHey-embroidery designs for stitching or sewing on items/garments which are for sale (except freebies). You can sell or give away items that you produce with aHey-embroidery designs. However, you cannot sell or share the design file.

Also all materials: logos, images, texts; that used on site are protected with copyright law. Reselling, copying, or re-linking this material is forbidden unless you've got written permission.


By using aHey-embroidery produces you agree to indemnify from any liability that might arise from its use. In no event shall aHey-embroidery be liable for any consequential, incidental, indirect, or special damages, including without limitation loss of profits or data, damage(s), cost, expenses, penalties, losses (or related items) which may arise from this products' use.


Our services are available only to legal individuals and business that can form legally binding contracts. To register for an Account with aHey-embroidery and become a Member, you must accept all of the terms and conditions. aHey-embroidery reserves the right in its sole discretion to refuse, suspend, or terminate service to anyone.


You agree that you will not use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission. Additionally, you agree that you will not take any action that may impose on our infrastructure; copy, reproduce, modify, create derivative works from, distribute, or publicly display any content from the Site without the prior express written permission as applicable; interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site; or bypass any measures we may use to prevent or restrict access to the Site or any subparts of the Site.

We welcome direct links from your Web site or e-mail to aHey-embroidery.com, deep linking - direct links to a specific article or page - is permitted. We do not permit framing of aHey-embroidery.com pages under any circumstances. While you may link to any area of the site, you may not republish any aHey-embroidery.com content on your web site. The aHey-embroidery does not allow other Web sites to copy and reuse information or material(s) from the aHey-embroidery Web sites.

If you have any questions about this Privacy Policy or the practices of this Site, or for other requests, please contact us: email